Welcome to PetSafe Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website and making a purchase, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Our Pet-Friendly Commitment

At PetSafe Store, we’re dedicated to providing high-quality pet products that prioritize your furry friends’ safety and comfort. Our product range includes carefully selected items for cats, dogs, and farm animals, from essential supplies to training and safety equipment.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations regarding pet ownership in your area

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However, slight variations may occur, and colors may appear differently depending on your monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place your order, we will notify you and either cancel the item or offer a suitable alternative.

3.3 Intended Use

Our products are designed for pet use only. Please follow all manufacturer instructions and warnings. PetSafe Store is not responsible for misuse of products or injuries resulting from improper use.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order acceptance occurs when we send you an order confirmation email.

4.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. By providing payment information, you confirm you have permission to use the payment method.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  1. Standard Shipping: Via DHL or FedEx – $12.95 flat rate, delivery within 10-15 business days after shipment
  2. Free Shipping: Via EMS for orders over $50 – delivery within 15-25 business days after shipment

5.3 Delivery Areas

We ship to most regions except certain remote areas in Asia and other locations as determined by our carriers. Delivery times are estimates and may vary due to customs processing.

5.4 Risk of Loss

All items purchased are made pursuant to a shipment contract. The risk of loss passes to you upon our delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all packaging and tags. The following items cannot be returned:

  • Opened or used cat litter boxes and supplies
  • Personalized or custom pet collars and harnesses
  • Opened packages of dog treats and chews
  • Used pet bedding and furniture covers

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order number and reason for return
  2. Wait for our approval and return instructions
  3. Ship the item using a trackable method (original packaging preferred)

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. The original price minus shipping costs will be refunded unless the return is due to our error. Refunds are issued to the original payment method.

6.4 Exchanges

For exchanges (size, color, or model changes), follow the return process and clearly request an exchange. Price differences will be adjusted accordingly.

6.5 Damaged or Defective Items

Contact us within 3 days of delivery with photos of damaged or defective items. We’ll arrange a replacement or refund and cover return shipping costs.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of PetSafe Store or its content suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

PetSafe Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these terms at any time. The updated version will be posted on our website with a new effective date. Your continued use of the site after changes constitutes acceptance of the new terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

PetSafe Store
31250 Courthouse Dr, Union City, US 94587
Email: [email protected]

Thank you for choosing PetSafe Store – where your pet’s safety and your satisfaction are our top priorities!