Privacy Policy

Welcome to PetSafe Store (“we”, “our”, or “us”). At safepetsstore.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make purchases from our global pet product store (excluding certain Asian and remote regions).

1. Information We Collect

We collect information to provide better services to all our pet-loving customers:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Transaction Information: Details about products you purchase, payment method (Visa, MasterCard, JCB, PayPal), and order history.
• Technical Information: IP address, browser type, device information, and cookies data.
• Communication Data: Records of your correspondence with us via email ([email protected]) or other channels.

2. How We Use Your Information

We use your information to enhance your shopping experience with our premium pet products:

• Process orders and transactions with 256-bit SSL encryption
• Provide customer support for pet-related inquiries
• Improve our website, products, and services for pet owners
• Send order confirmations and shipping notifications
• Prevent fraud and enhance payment security (PCI DSS compliant)
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: With payment processors (PayPal), shipping carriers, and IT service providers under strict confidentiality agreements.
• Legal Compliance: When required by law or to respond to legal process.
• Business Transfers: In connection with any merger or sale of company assets.
• With Your Consent: For any other purpose disclosed with your permission.

We never sell your personal information to third parties.

4. Data Storage and Security

Your data security is as important to us as your pet’s safety:

• Data is stored on secure servers with limited access
• We implement tokenization – your full card details are never stored on our servers
• 24/7 fraud monitoring systems
• PCI DSS compliant payment processing
• Regular security audits and updates

While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

As a valued customer, you have rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of how we use your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like most pet product websites, we use cookies to enhance your shopping experience:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us improve our website for pet owners
• Functionality Cookies: Remember your preferences (like currency selection)
• Advertising Cookies: Show relevant pet product recommendations

You can manage cookie preferences through your browser settings, but this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain regions), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The “Last Updated” date at the top indicates when revisions were made. We encourage you to periodically review this page.

Thank you for trusting PetSafe Store with your pet product needs and your personal information. We’re committed to strengthening the bond between pets and families through thoughtful design, reliable service, and responsible data practices.